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Account Specialist

Company Name:
Phillips 66
Company Overview:

Built on more than 130 years of experience, Phillips 66 is a growing energy manufacturing and logistics company with high-performing Midstream, Chemicals, Refining, and Marketing and Specialties businesses. This integrated portfolio enables Phillips 66 to capture opportunities in the changing energy landscape. Headquartered in Houston, the company has 13,500 employees who are committed to operating excellence and safety. Phillips 66 had $51 billion of assets as of March 31, 2014. For more information, visit or follow us on Twitter @Phillips66Co .
Bartlesville, Oklahoma:
Located in the rolling hills of northeast Oklahoma, Bartlesville is home to approximately 36,000 people. Area families appreciate the affordable cost of living and the conveniences a small town community offers while enjoying the cultural amenities of a larger metropolitan area. Bartlesville hosts many festivals including its own world-renown music festival. It has a symphony orchestra, Broadway series, dance companies, and an active art association. Among the state's 32 largest school districts, Bartlesville is ranked 2 ndby the Oklahoma State Department of Education for its overall success. In July 2013 Coldwell Banker ranked Bartlesville #30 as one of the nation's best "booming suburbs" to live in, based on economic factors, school quality, cost of living, crime rates, and other criteria. Bartlesville is notable as the longtime home of Phillips Petroleum Company, founded by Frank Phillips in 1905. Centrally located on major highways, it has close proximity to larger cities like Tulsa (41 miles) and Oklahoma City (123 miles). It's only 18 miles to the Kansas border with Wichita and Kansas City well within driving distance.
Description:
This role provides support to US Marketing customers and the Sales Organizations for a specific channel of trade and/or region. Accountable for direct customer interface for new customer set up and customer inquiry resolution. Accountable for resolving all customer issues independently and collaboratively using various resources. Works in collaboration with a significant number of internal groups in order to problem solve and drive final resolution of customer issues. Responsible for setting up new customers and all customer updates; providing program information and support; coordinating with Pricing Group; handling product quality issues; maintaining customer database; and invoice support.

Responsibilities may include:
Manage customer lifecycle including initial set up, updates, and renewal or termination.
Coordinate the effective and timely resolution of customer issues in order to ensure customer satisfaction.
Interface with internal groups (i.e. - Demand Management, Pricing, Billing, Data Admin, Terminal Clearance, and Tax) in a way that develops strong working relationships and effective coordination of activities critical to our customers.
Actively work with Sales Managers and Account Representatives to achieve results.
Preparing ad hoc reports, summarizing information, interpreting data in order to provide the best possible service levels for our customers.
Provide proactive contacts with our customers to support US Marketing direction and create better communication.
Basic/Required:
Legally authorized to work in the United States
High School Diploma or GED equivalent
1 years relevant work experience
3 years of experience serving others (external customers or internal partners) in an effective and professional fashion with a willingness and can-do attitude
Results Driven: At least one role in which success was driven by creating solutions and achieving business results through significant personal effort
Preferred:
Bachelor's Degree
Collaboration: At least one role in which results were created by working closely with others in a team setting where trust and cooperation was necessary to drive success
Attention to Detail - At least one role in which being successful required thoroughness and accuracy in working with large amounts of detail
Problem Solving - Ability to determine root cause of problem; develop solutions, resolutions and prevent future issues.
Next Issue Avoidance - Understands the need to prevent recurring issues and communicates learning's to peers, customers and management.
Verbal Communication - Ability to speak and present ideas; tailors delivery and material to audience; and uses appropriate grammar.
ctive Listening -Ability to capture verbal cues; minimally interruptive; and able to gain insight from verbal interactions with peers, superiors and subordinates.
Organization/Planning -The ability to maximize effectiveness and efficiency by prioritizing, planning, and organizing tasks, issues, and time.
Urgency - Creates urgency in task management; overcomes delays; sets deadlines; responds to a sense of urgency in others.
Education - Ability to teach and share information and tools effectively
Information Accuracy Skills - Understands need for information accuracy; accountable for complete, accurate and consistent information; and understands data and the ability to manipulate it efficiently.
Managing Processes - Ability to adhere to and follow departmental guidelines and procedures.
Systems (SAP, MasterMinder, Business Warehouse, and My Direct Access) - Navigates skillfully in the systems in order to create efficiencies' in day to day role.
Excel - Navigates skillfully in application and utilizes the tool to create efficiencies' in day to day role.
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of August 8, 2014 .
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an equal opportunity employer
Job: Sales and Marketing
Job Level: Individual Contributor/Staff Level
Primary Location: NORTH AMERICA-USA-OKLAHOMA-BARTLESVILLE
Organization: PLANNING %26 OPTIMIZATION
Job Posting: Aug 1, 2014, 9:49:16 AM
Req ID: 00IXV

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