Backroom Lead

Company Name:
Sears Holdings
Responsible for assisting the Assistant Store Manager in the execution of Receiving and Merchandise Pick Up responsibilities such as unloading merchandise, merchandise preparation and staging, outbound shipments, daily stockroom activities, serving the customer at merchandise pick-up, properly sorting merchandise and properly using all material handling and safety equipment.
Performs Backroom Associate job duties
Supports store management in developing a high performance team by assisting in scheduling and supervision of Backroom Associates, as well as training and coaching on backroom processes and standards
Partners with selling and sales support associates to provide superior customer service
Understands website navigation, and proactively leverages technology in order to facilitate the customer experience
Participates in interviews with job applicants and provides input to the Store Manager or Operations Assistant Store Manager during the selection process
Ensures that all Backroom Associates use proper merchandise handling and safety equipment and adhere to safety requirements
Acts as a role model and personally contributes to attainment of department goals
Accompanies the Store Manager or Assistant Store Manager during the weekly business review to assist in identifying areas of opportunity and developing action plans for improving the department's performance
Adheres to merchandise and inventory protection standards
Assists in resolving customer issues and complaints; escalates issues to Store Manager or Operations Assistant Store Manager as necessary
Fosters a team environment
Assists with oversight of home delivery functions, in select stores
Performs other duties and projects as assigned
Ability to move up to 50 lbs. in weight to maintain flow of merchandise
Ability to assist in leading and developing a team of associates
Ability to form strong partnerships and communicate well with store team members and management
Ability to use email and attachments, Internet/Intranet, and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses
Customer service skills
Teamwork skills
Must be 18 years of age or older
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 385119BR
Job Function: Team Lead
Employment Category: Regular, Full-time
State: Oklahoma (OK)
State or Province/City: BARTLESVILLE
Post Code: 74006
Post Date: 09/10/2014
Brand: Sears
Business Unit: Stores - Sears Hourly
Store: 02221: Sears Washington Park OK

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